The enrollment details for the programme

Who can register in the HALO Programme?

Every Indian national who shops at ORRA is eligible to register in the HALO program. This program is for individuals only and not for institutional buyers.

Why should I register for the HALO Programme?

As a member, you can earn and redeem points on any online and offline purchases. You can also check your points balance, transaction history and enjoy the benefits we craft exclusively for our Halo members.

How do I register in the HALO Programme?

All ORRA customers are already pre-enrolled in the Halo program. New customers can enroll in the program by sharing their contact numbers during their purchases at ORRA stores or online at www.orra.co.in

How do I earn HALO points?

You earn Halo points on jewellery purchases made at any ORRA store or online at www.orra.co.in. The number of points earned is based on a combination of your current tier and the type of jewellery bought. To know the points earned in each transaction, simply check with the store staff after your final billing.

How do I redeem HALO points?

Redeeming your points is extremely easy. Before the final billing, inform the store staff that you would like to redeem your Halo points. A One Time Password (OTP) will be sent to your registered mobile number. Please share that with the cashier to complete the redemption process. For online redemptions, you can choose the ‘pay with points + cash’ option at the time of final payment.

Please note: • Terms & conditions apply. • 1 Halo Point = 1 INR. • Tiers and benefits are subject to change without notice. • No points redemption will be allowed on the purchases made during sale periods or on purchase of discounted products. • Points cannot be earned or redeemed on the purchase of bullion coins or bars. • Gift voucher purchases will not qualify for point accruals. • Specified offers, promotions and items will be excluded from point accrual on purchase as per the discretion of the management.

Detailed terms and conditions (for website): • No cash refund on purchases made by redeeming reward points in the case of purchase returns. • The points credited to the account of the member shall not be redeemed in cash. • The Halo points will be awarded on net bill value of Halo points redeemed. • Halo points & Tiers will be valid for 24 months from the month of last transaction. If not redeemed within 24 months from the date of last accrual, at the end of the 24th month, such Halo points shall lapse. • ORRA holds the right to store and maintain its Halo member data in electronic form that is provided by members at the time of enrollment or through subsequent contact. The company reserves the right and member hereby agrees and authorizes the Company to share his/her data with agencies or organizations for the provision of member services, facilities & benefits and on requirement of any Government agencies/authorities. • Being the member of the HALO program, ORRA reserves the right to SMS, Email or Call to communicate on offers and benefits to the program members. • ORRA at any given point reserves the right to change, cancel and modify the terms & conditions, reward structure relating to the HALO Program including discontinuation of the program itself.

 

Referral Program Process Note

The referral module for ORRA is setup and we are good to go live. I am sharing the complete process flow for the module.

Steps involved:

Step 1: Issuance of Referral code

Case 1: If a customer is already enrolled in the system. Referral code will be issued to the customers from the backend and communicated to them through SMS campaign

Case 2: If a new customer walks in the store and gets enrolled in the system (ETP Pos), ER system will trigger the referral code as soon as the customer is enrolled in system on day 1 itself. System can only trigger referral code at the time of enrolment only.

The referral code in both the case is of format ORRXXXXXXXXX

Step 2: Customer A shared his referral code with customer B.

Step 3: Customer B went to nearby ORRA store and gets enrolled in the ORRA program

Step 4: Customer B will show the referral code to the store staff before availing the 5% discount (After the customer is enrolled in the system, a member report can be downloaded from ER panel under "Invited referral code")

Step 5: On successful enrolment of customer B, system will immediately trigger 5% discount coupon to customer B that can be used in his/her first transaction. This coupon code validity will be for the same day. For example if the coupon gets issued at 13:00 hrs on 20th April, the coupon will be valid only till 23:59 hrs on 20th April.

(Once the customer B is enrolled in the system by issuing the referral code of customer A, he is not entitled to re-use the referral code of customer A for any purchase in any other store since he is not a new customer anymore.)

Step 6: After enrolment (purchase of the jewellery) of customer B, customer A will get Rs 2500 coupon valid for 60 days from the day of issuance.

SMS Copies to be triggered at different instance

Issuance of referral code manually or system triggered:

Refer a friend to ORRA & get a Rs. 2500/-* coupon!  Referral code[ORRXXXXXXX]. Valid only if your friend shops at ORRA store with this code on min purchase of Rs.50,000/-. *TC apply.

5% coupon trigger to the new customer:

Congratulations !! You can now avail your 5%* referral discount with ORCXXXXXXXX on diamond jewellery for a min purchase of Rs. 50,000/-.  Valid only for today.*T&C apply.

Coupon on successfully using the referral code:

Congrats ORRA Member! Your friend just added Rs. 2500/- in your ORRA wallet by using your referral code, your Rs. 2500/- * coupon code is abcde@12345. Valid only on min purchase of Rs.20,000. *T&C apply.

 T&C for Referral Rs 2500 coupon : 

This coupon is valid only on ORRA diamond studded jewellery | The jewellery purchased against this coupon cannot be redeemed for cash | This coupon cannot be redeemed for cash | This coupon can be redeemed on a minimum purchase of Rs. 20,000 & above of diamond jewellery only | Only one coupon can be redeemed on one bill of Rs 20,000 & above | This coupon cannot be redeemed on nose pins and Astra products | The coupon message must be presented at the time of purchase | Any claim, without the original coupon message shall be invalid | It cannot be clubbed or combined with another coupon/voucher and any other promotional offer, scheme or discount | Alleged misuse of this coupon is strictly prohibited | Any dispute arising out of this offer is subject to Mumbai jurisdiction only |This coupon is non-transferrable| T&C apply*

T&C for 5% Coupon:

This coupon is valid only on ORRA diamond studded jewellery | The jewellery purchased against this coupon cannot be redeemed for cash | This coupon cannot be redeemed for cash | This coupon can be redeemed on minimum purchase of Rs. 50,000 & above of diamond jewellery only |This coupon cannot be redeemed on nose pins and Astra products | The coupon message must be presented at the time of purchase | Any claim, without the original coupon message shall be invalid | It cannot be clubbed or combined with another coupon/voucher and any other promotional offer, scheme or discount | Alleged misuse of this coupon is strictly prohibited | Any dispute arising out of this offer is subject to Mumbai jurisdiction only | This coupon is non-transferrable |T&C apply*